Support and technical consultancy

We get better at what we do by listening to our customers.

Toolkit, Toolbar, Insight and Digital Manager

Users should call our Helpline on +44(0)141 280 8989 or email the support team at

Pegasus, Intellicase, IMS, COPS, PIMS and SID

Users should call their specialist support staff on 0115 9078030 (option 1) or log in to their online support portal

The way crime is investigated is changing all the time. To make sure our products remain relevant and effective, we listen to what our customers are telling us.

We run customer workshops to test out our own ideas and find out what works best for our users. We also hold user groups to discover your ideas and issues. All of this activity helps us to build a roadmap for new product developments that are 100% focused on customer needs.

Dedicated support

Sometimes all it takes is a quick phone call to solve a problem. At other times, a short refresher course can boost the efficiency of every member of your team. Whatever you need, your first port of call will be to our dedicated support teams.


Implementing new work procedures and integrating new technologies can put a strain on your own resources. Our consultancy services can help you get to grips with these issues. Our technical experts can work with your team to help you define your new procedures and make any necessary technical changes. We can also provide bespoke training to help embed new processes.


Covert Operations

Covert Operations